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FAQs

I’ve never had cleaning service before. How does it work?

To begin, you can give us a call at +306972718022. We’ll collect some information about your cleaning needs and the size of your home, and then provide you with a cost estimate. If you approve the estimate, you can book an appointment by scheduling a time with us over the phone.

On the day of your appointment, a team of 3 to 4 Work It professionals will arrive at your home. Depending on your preference and schedule, you can either be at home to let our team in or you can provide us with keys in advance.

Our cleaning professionals bring their own supplies and equipment and will follow any special instructions provided at the time of booking. We encourage clients to tidy up prior to our visit, as this can sometimes reduce the total cost.

Once your cleaning has been completed, we will process your payment. If you prepaid for your cleaning, we will simply provide you with a receipt. If you did not prepay, we will accept your payment at this time. Work it charges by the hour, so your rate will be based on the amount of time we spent cleaning your home.

Should I do anything to prepare for my cleaning appointment?

To prepare for a Work it visit, homeowners can do the following:

• If you have any special instructions for our team, please notify us by writing the team a note that you can leave on the kitchen counter, or give our supervisor Tonia a call @ +306972718022. You can also contact us with questions at any time.

• By picking up and tidying your home before your appointment, you’ll be freeing up our team to focus on cleaning, rather than straightening up. Since our services are billed hourly, you’ll be saving money.

• Place fresh linens on the beds if you would like us to strip the sheets and remake the beds.

• Check your home for items in need of repair such as toilet paper holders, drawer or appliance handles, glass shelves, and so on.

• If you have hardwood floors, place felt padding on the feet of furniture to prevent scratching when the furniture is moved for cleaning.

• Check that picture frames, mirrors, and art pieces have been hung securely with sturdy hooks. Place bumper guards on the back of wall hangings to prevent wall dings or scratches.

What should I do with my pet while you are cleaning?

You don’t need to do anything. Our cleaning teams work safely around house pets and all of our cleaning products are safe and non-toxic. However, if you would like to give us special instructions regarding your pet, please give us a call @ +306972718022

What time will your cleaning team arrive?

Our cleaning teams works from 8:00 a.m. to 6:00 p.m. While we cannot tell you the exact time of arrival, we can give you a timeframe, generally a 1 hour window.

Do I need to be home when you arrive? What about a key?

You don’t need to be home while we clean. For convenience, most clients provide us with a key. We take the security of client keys very seriously.

Clients who use a security alarm typically assign us a unique security code. For apartment and condominium complexes, we usually register at the front desk and sign out a key.

Do I need to provide any cleaning products or equipment?

We provide all of the equipment and supplies. Because we practice green cleaning, we select our cleaning products carefully to ensure that they are environmentally friendly, non-toxic, non-allergenic, and non-abrasive. We do not use waxes, polishes, ammonia and bleach, scented or alcohol-based products. However, we will be happy to use any products that you supply. If you have special instructions, please notify our office at +302289026862.

How many people will be cleaning my home or business?

Our teams are made up of 3 to 4 cleaning professionals, one of whom is a team leader. The team leader provides guidance, assists with the cleaning, and performs an inspection at the end of the visit.

Will the same team clean for me every time?

If you schedule weekly or bi-weekly cleaning service, the same 3 or 4 person team will clean for you.

Can I request team members to remove their shoes when they clean?

For safety reasons, team members are required to wear shoes at all times when cleaning.

How do I pay for service?

For all customers our services can be paid in cash at the time of service or with bank transfer after you have received your invoice per email.

How do you determine your rates?

The cost to clean your home is based on the amount of time we spend cleaning.
Please contact us and we will be happy to send you our Services & Rates per email to you.

Do you wash laundry?

Yes, we work with a professional laundry service; however, we do not provide in-house laundry service at this time.

Do you steam clean carpets?

No, we do not do carpet cleaning.

Do you wash windows?

We clean windows only.

What if something breaks while your team is cleaning?

We treat your home with as much care and consideration as our own. If an item in your home is broken or damaged, our cleaning team will leave you a note and our office manager will promptly contact you to discuss the incident. We cover the cost of replacement or repair and carry insurance for valuable items.

Please let us know about any items or collections that possess significant sentimental or monetary value and we will avoid cleaning them. In such cases, we prefer to leave your precious objects undisturbed, rather than risking a mishap.

What if I’m not satisfied with a cleaning?

At Work It, we have a 200% satisfaction guarantee. If at any time you are not satisfied with your service, please contact us within 24 hours. We will schedule a re-cleaning appointment on the next business day at no cost to you. After the re-cleaning, if you still have concerns, we will meet with you again to discuss. At this time, if we are unable to resolve the issue, the cost of your cleaning will be credited back to you.

What if I need to reschedule or cancel an appointment?

You may cancel or reschedule your appointment. However, because we have reserved time in our busy schedule to accommodate your cleaning, therefore we require a 24 hour notice to cancel your appointment without penalty. Cancellations made with less than 24 hours of notice will incur an 85 euro fee.

Please note: To avoid a late cancellation fee, Monday clients must cancel by 3:00 p.m. on the preceding Saturday.

Should I tip the cleaning team?

Yes, our team is permitted to accept tips. Should you choose to leave a tip as recognition for exceptional work, please do so in our tip-envelope provided to you at the end of the cleaning job. Tips are always much appreciated by our team members.

Do team members speak Greek or English?

Yes, the team leader speaks Greek & English. Work It believes in equitable treatment of all employees and applicants. We have a diverse, multicultural staff. We also value good communication between our customers and team members.

What does it mean when you don’t service my area?

Although we continue to grow, there are some neighborhoods that remain outside of our service area. We appreciate your interest in Work It!

Questions?

Give us a call at +306973024454 or +306972718022.
We’d love to hear from you 🙂

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